16/8/2012 Thursday 7:39pm
If I'd write a
feedback/complain about IMH/the hospital in the Straits Times forum,
I would need the hospital to reply too. :) Just like Friday, 13 July
2012's forum about visitor policy in hospitals. With Ms Caroline Tan
writing about her issue and next to it it says "Hospital
replied" by Tan Jack Thian, COO, Chief Operating Officer of KK
Hospital.
This shows that the
hospital is serious and sincere in addressing the issues that
patients or the ones concerned is facing.
In KK's reply, they have
adjusted their visiting hours to specially take into account the
unique needs of our patients. And that is 9am to 9pm! IMH official
visiting hours are 12pm - 2pm and 5pm - 7pm. IMH do not take into
account the purpose of accomodating the unique needs of their
patients! We should have visitors from the time we wake up to the
time we sleep! Reason being visitors could bring patient's own
breakfast, accompany them till they sleep. I am just a 21 year old
and Mr Tan Jack Thian says it aptly "Especially our younger
patients, often need the company and proximity of their parents or
next-of-kin. This gives them a sense of security and comfort."
In KK, one parent or adult family member could be allowed to be with
the patient during the night! IMH don't even allow visitors even to
STEP into the lesser seen dormitory! If the hospital is afraid of
potential patient ambush, then take precautionary measures to ensure
visitors can smoothly come in and visit and smoothly go out without
sacrificing the accompaniment of loved ones with their beloved!
With that, other
hospitals could allow visitors to even use the ward's toilet, that
being said, they could understand and see for themselves the
condition of the toilets, where IMH cordons these areas away from the
public and they could not see the dirtiness and low-class toilets
that are available, especially in the C-Class wards.
We appeal to IMH to
improve it's visiting hours and services to provide us with a better
experience for the stay of our lives.
17/8/2012 Friday 9:05am
It is said that IMH's
core value is - service to the public, professionalism, collegiate
practice etc.
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