PRINCIPAL ASSISTANTNURSE ROSNAH BINTE AZIZ, NURSE MANAGER HO SOO KIM, ASSISTANT NURSE NURDIANA, ASSISTANT NURSE KYI KYI WIN, HEALTH ATTENDANT DANA LACHMI, ASSISTANT NURSE THURGASIGNY, HEALTH CARE ASSISTANT SELVI TAMIL, ASSISTANT NURSE VIKNESWARI, ASSISTANT/STAFF NURSE PAO ZE NAM, STAFF NURSE M W W M, STAFF NURSE M J, STAFF NURSE M H M M S J, HEALTH ATTENDANT A W S, ASSISTANTNURSE N, STAFF NURSE M G N, STAFF NURSE D J L, ASSISTANTNURSE R B N H, STAFF NURSE L G C, STAFF NURSE T S W
AND COMMENDING NURSE MANAGERSISTER K D.
PRINCIPALASSISTANT NURSE R B A
26/6/2012 26 June 2012 Wednesday 8:37am
Ward 34A's PrincipalAssistant Nurse R B A's constant patient insult to L L Q, a patient in abathing session in the bathroom in disgust and spat. L L Q replied"Huh?". This is the conversation that they have in the bathroom.
5/8/2012 5 August 2012 Sunday 8:45pm
34A's PrincipalAssistant Nurse R B A s teasing me that I can't go home and thatshe's happy I'm stuck in the hospital:
Again, PrincipalAssistant Nurse R B A taunted me again. Do we have a personal feudor what? She said "Oh! Your father scolded you just now like a child andyou cried like a baby.", She said: "I want to go home leeeeave! Iwant to go home leeeeave!". "At least weekends I can go out! WeekdaysI can go out!" *sings song*, *hums tune*, "La la la la la la","But 9:30pm I can go back!.... La la la.", "Now you're underyour uncle's control. I can complain more to him! La la la la la la!"
Is this right behaviourfor a nurse? To tease and taunt a patient and giving her emotional stress? Notbeing able to go home is bad enough, moreso adding more oil and salt into awound and situation. This kind of nurse should be sacked! Out!
12/8/2012 12 August 2012 Sunday 9:02pm
As I sit on my bedlistening to what my patient-friend – J L W T tells me, I got jolted. She tellsme that R B A the Principal Assistant Nurse showed her picture that she took of me when I was tied up to Jo in theIMH canteen when she came for her appointment. R B A told Jo: "Wantto see Genevieve? Get tied by me?" Ruthless, heartless? As a governmentbody, you can't do this kind of thing you know. You are a government body!
15/8/2012 15 August 2012 Wednesday 12:46pm
I saw PrincipalAssistant Nurse R B A roughly handled this 60 years old and aboveold woman - O G. She pulled her roughly by her arms, shouted at her, pushingher to another bed, "Sleep here!", "Ya! That's your bed!","Ya la!" She did these when someone else - L S J is sleepingon that bed R B A is pointing to!
Is that the way to treatpatients? Especially a helpless OLD lady who hardly can speak? Bully!
12/8/2012 12 August 2012 Sunday 9:12pm
I just witnessed R B A Principal Assistant Nurse climbing on top of Zh Z J the patient inorder to tie her, she roughly man-handled her in pushing her face and pulling her legs.
RED FLAG!!! VIOLENCE! 15/7/2012 Sunday 7:57pm
Today on15/7/2012 Sunday 3:30pm, C J H, a patient, gave me a cup instant noodleas a gift during tea break time at 3:30pm in the dayspace/pantry. HealthcareAttendant T S raised questions whether I can consume my cup noodle intea breaks when I approaches her to cook it. Other people eg C J H hadbeen allowed for cup noodles in previous days ie people have been eating cupnoodles as a 'tidbit' for tea break, I said. Principal Assistant Nurse R B A came
along after hearingS T's question and TRIED TO SNATCH MYCUP NOODLES AWAY from my hand while CHASING me for it. I snatched the cupnoodle away from her and so R B A went to ask Nurse Manager SisterH S K whether I could have the cup noodle. She went and complained intothe Sister's room, I followed after her and as the magnetic door didn'tcompletely close, I opened it, and asked Sister H directly "Sister H,can I eat my cup noodles now after tea break?"
THEN,here happens: Principal Assistant Nurse R B A PUSHED me like a big strong man tipping off a small boy with onehand, "Who says you can catch the door?," pushing me out from the door.
Whenconfronted at the visitor's area with Sister H against R B A, R B A etorted"if I say nicely to you will you listen?", I replied: "Yes! Iwill! Surely!", "Are you sure?" "Yes?!".
You see,she hadn't even TRIED telling me politely - "Excuse me, please don't holdthe door", instead she IMMEDIATELYPUSHED me. I am a patient, with the right ifanyone dares to touch me with criminal force for no good reason, I have theright to take legal action against this small thing's' that nurses do to hurtus, emotionally or physically. No excuses. She admitted it too. ALSO, she said"Ha, ha, ha" when I entered the dayspace again, when I didn't succeedto get Sister Ho to reprimand her. Sarcastic? Sarcastic.
Then came dinner.Principal Assistant Nurse R B A refused to give me my stipulated dinner and gave it to G S C, another patient instead. R B A as been tirelessly complaining that Ihave been eating chinese food even though I'm eating malay diet (I orderedmalay diet). BUT, she GAVE my malay diet food to a CHINESE patient! By right,as you always complained, these two diets are not to be criss-crossed! You arenow crossing the line. I told her I want to eat my side dishes though I don'twant to eat the rice. And she purposedly GAVE my malay food AWAY. To a chinesediet-ed patient too! I have no words to say.
Thankgoodness as Nurse Manager Sister K D amended the situation, scolded R B A for giving my food awaybecause she knows I always eat the side dishes but not the rice, gave me my cupnoodles and a watermelon. How kind is Sister K! But how evil usPrincipal Assistant Nurse R B A I can't believe anyone could like her. Sheclaims she can't give me my food if I want to eat the cup noodles for my dinneras she claims she can't give me my food if I want to eat the cup noodles for mydinner as she claims this is what NM Sister H said. But I was the witnessthere when Sister H came, SHE didn't say ANYTHING about that! She just said Icould only eat my cup noodles during dinner time!
Time and time again these shows thatPrincipal Assistant Nurse R B A shouldn't be a staff at IMH Ward34A or even step into the grounds of NURSING in the first place.
This is a profession ofGIVING, if I would like to eat both my cup noodle and my meat at the same time,then by all means freely give! Yet, they are so fussy and calculated about evengiving one patient extra food. This is what service should NOT BE like! Socalculative on how much should a person be given for food, so desperate to keepthem from patients. That is why people, don't go to R B A's care! You havebeen warned.
Btw, did I mention, when Itold R B A I'll make sure by all the deeds she's doing make sure she'ssacked. And you know what she replied? "Okay, you wait long long". Idon't want her to "wait long long", shall we? Make it a Reality.
22/7/2012 Sunday 10:27pm
Violence and chewing gumat work.
Nurses chewing gum whileat work.
Please take action onthese: Principal Assistant Nurse R B A and AN R B N H has ALWAYS been seen chewing gum while on duty. Are they supposed to look"cool" while doing that? Or trying to destress because they thinkthat nursing is a stressful ordeal? Coming to conclusion: Nurses should stayprofessional and exude or maintain a working image which means eating your gumduring your breaks and after work. Living gum-free working lives as anexemplary way of what image you portray to others.
--> I rememberyesterday or two days ago - that's why I say Principal Assistant Nurse R B A is terrible! -Because a patient - S WENT inside the nursescounter and SAT there. AND R B A switched on a Malay radio channelfor themselves to listen to, so loud I could hear it from my bed. It was about8:30pm at that time. R B A lways scolds me whenever I step into the nurse'scounter, but this example of behaviour shows that she's acting not judicially!She is biased, unprofessional, and -Terrible! Once, she would hug, elbow-hugpatients, CERTAIN, (mostly Malays), patients only! And the rest, she wouldspare them and throw her fiery darts of hostility. She chooses which patientsto like/love and she still got the cheek to ask them if they love her too.Terrible.
3/7/2012 Tuesday 3:41pm
I was sitting comfortablyon the chairs in the dayspace/pantry. I was eating Tudor Gold Hazelnutchocolate bar and suddenly a patient F K H grabbed my chocolate bar,broke it into half and snatched it to her body. THEN Principal Assistant Nurse R B A said: "GOOOD!". She was standing by looking atthis!
Good? I'll make sure it'sgood you get the management slap a reprimand across yr mouth.
Is that what a nurseshould say? Especially when you see another patient snatching people'schocolate??!
9/8/2012 9 August 2012 Thursday 12:53pm
I saw the unspeakable.Nurses and allied healthcare professionals aren't supposed to take photos ofpeople and things in the ward right? Sur, a patient was sitting on the nurses'counter because the nurses had allowed her to be there singing and moving totheir handphone radio. As I was standing behind Principal Assistant Nurse R B A ehind the nurse counter's side glass partition, (and shedoesn't know I'm standing behind her, able to see her every move), I sawclearly what R B A was doing: In a sleeping desk position, she tookout her IPhone, entered into camera mode and took a picture of Sur while shewas singing. Having fun? Or just breaking the promise? First she takes apicture of me, then she takes a picture of Sur, in out IMH shirts in IMH! Inthe wards! What absurd! I hope something would be done to her. Amz.
5/8/2012 Sunday7:55pm
Next,when I got tied up today, due to some disturbed, aggressive and violent issues,Principal Assistant Nurse R B A stood from afar and it caught myeye! She held up her leopard print IPhone and took a video and a picture of mein this shirt and being tied up! It was so obvious and I am so definite aboutit because she held up her phone and stood there for a good few seconds,pointing the camera towards me, And when I looked at her and she noticed it,she shrugged uncomfortably and hastily remove her phone from that position.
Itwas very obvious and her reactions proved it. I hope the management do aboutthis and her.
25/8/2012 25 August 2012 Saturday 12:38pm
This is the thirdoccasion Principal Assistant Nurse R B A took a picture of me inthe ward. She wanted to capture me with two watermelons in my tray! Saying that"Who gave me the permission to take two watermelons at one go?" Thatis not a valid reason to take a photo of me. I saw with my own eyes, she fixingthe phone in a camera mode and aiming her IPhone camera to me, she took apicture of me! She later owned up in front of Nurse Clinicians F andN and was forced to delete the picture.
It is not a matter ofwhether she deletes the picture. It is a matter of professionalism and how thestaff behaves. This behaviour gives me a bad impression of how a PrincipalAssistant Nurse should behave like.
27/7/2012 27 July 2012 Thursday -Friday 3:03am
34A's PrincipalAssistant Nurse R B A "Coffee with Uncle"
You know I can't forgetthe time, about 1/2 weeks ago, Principal Assistant Nurse R B A wentand talked extensively to my third uncle Mr Rudy/Rudi Tan Seng Kok. My father'solder brother. This is what she did: Rosnah to my uncle: "Can I talk toyou later? Privately", after talking to me, while visiting me, Uncle said:"Ok, where's that nurse who wants to talk to me, I'm gonna have coffeewith her". Then R B A urried towards my uncle and ushered him out of theward, door by door. And when she's doing that you know what she did? She SMILEDcheekily at me and gave me eye to eye with that cheeky smile for more than 5seconds! So they went off to have their little tete-a-tete.
Seconds turned tominutes and minutes turned to a quarter of an hour, and then, half and hour.It's nearly dinner time and she hasn't been back yet. She finally gets backwhen they were serving out dinner halfway. My uncle is an uncle who calls me Ilook like a pig and I can't be a model etc and R B A akes it worst by talkingto him, with that cheeky smile on her face, bad things about me that leaves afurther bad
impression of me to myuncle that he wouldn't let my mum bring me home. And is she supposed to talkthis long to my uncle? And behind my back too? Why can't they talk in front ofme? Why do they have to talk in the lift lobby? or God knows where they wenttogether.
So, Charge-Complaint -Nurses having 'private' and discreet talks with patient's family member whenthere is a chance to be open and transparent about it. And for making it morethan a few minutes, forsaking their duties as a nurse. R B A beinginconsiderate and rude when giving that kind of smile to me before pouringpatient's rubbish to the relative. Said. Done.
8/8/2012 8 August 2012 Wednesday 9:00pm
34A's PrincipalAssistant Nurse R B A scrupulous methods to please a patient.
I see PrincipalAssistant Nurse R B A coming into the ward with a packet of chipsin her hand, turns out to be Tao Kae Noi - a packet of seaweed. She beckons topatient Yeo YC: "Come Y C", walks to the counter and took from thepacket one whole stack of seaweed and passed it to Y C. Discrimination? Is shesupposed to just simply buy food for any-o-how patients with any-o-how
food at an any-o-howtime? I have asked nurses to buy food for me and have asked for their chips atnight but their answer to me to that was "no, who knows what will happenif we give food to you at night, you may even choke and we'll be responsiblefor it!" What an excuse-answer! And now I see R B A buyingfood for other patients, is this not going according to what they say then?Unfair? Unjust? Scrupulous.
19/6/2012 19 June 2012 Tuesday 7:50am
Then suddenly Sr AN R B A checked my toothbrush and asked me "Genevieve, where's yourtoothbrush?" I took it out from under my bed. Sister/NM H got into a fitand said "You're not supposed to keep toothbrush under your bed". R B A purposely framed me out in front of Sister NM Ho to prove I have thetoothbrush. What absurd!
7/9/2012 7 August 2012 Friday 9:14pm
I went back to thenurse's counter and pass back my leg cream. Then R B A and R the nurseswith patient Jo laughed. R B A said: "She wants my chips!", loudlysaying, "She wants my chips!" pointing to the packet of potato chipson the table. She had asked me "Why are you asking for MY things?"while she freely gives others. She don't have to discriminate me!
5/8/2012Sunday 7:29pm
Atabout 4pm today... So you see, here's the thing: We are not supposed to climbup the chairs to change the TV channel, however awful the TV channel can be.BUT, the funny thing is when I changed the channel from 8 to OKTO, PrincipalAssistant Nurse R B A CLIMBED ATOP of the chair TWICE to change thechannel again! Now, if patients climb up the chair and they fall down, theywould get tied up and there'll be a hoohaa about it. But when staff climbs upthe chair and falls down? EHOR? Staff should set an exemplary behaviour andgive an example from herself! This is terrible service shortcoming.
17 June 2010 Thursday 10 am
Experiences of Mistreatby Nurses in the hospital
For a file of record ofactivities conducted by nurses for patients,
I looked into that fileand to my surprise, it states "Games – Passing Ball". – Conducted bySr AN (Senior Assistant Nurse) R B A edited from Rhondah-wrong name 9 Feb 20127.29pm) Bte Aziz and AN R (it's not the malay R N H, it isan indian Assistant Nurse, who seems to be attached to ward 34A for that dayonly)
Because I have witnessedthe conducted activity to be of the lower than sub-standard!
What I saw was, ANR(it's not the malay R N H, it is an indian AssistantNurse, who seems to be attached to ward 34A for that day only): "Anyonewanna play ball?" No answer. *tossing the ball up and down* No one. Then apatient just came along and received the ball and tossed back.
AND, the worst thing isSr AN R(edited name 9 Feb 2012 7.29pm) Bte Aziz was just sitting on herlaurels and writing her daily charts for monitoring! And with this answer"Oh, no one wants to play, ah "
And you dare to recorddown you conducted A GAME of PASSING BALL? When there is no fun and joy to thepatients there. There is NO PARTICIPATION or MINIMAL INVOLVEMENT. And in thefirst Fact is Sr AN R(edited name 9 Feb 2012 7.29pm) B A wasn’t evenINVOLVED in CONDUCTING the Game!
Is there a unfair statementof activities conducted written down in black and white?
There will be Gen tofair that statement in black and white.
The file was opened upby Staff Nurse A C with me beside – inevitably looking at all theuntrue black and whites. "What are you looking at?" replies StaffNurse A C, covering her Staff Name Tag Card.
Charge-Complaint: Nurseswriting down black and white of activities conducted that are actually not theexpected professional standard.
11.11am
Sr AN R(edited name9 Feb 2012 7.29pm) B A handed her some sweet & sour yellow chewablecandy to Jurita – a malay patient sitting beside me on the blue resting chairdrugged and drowsy.
And the thing is, SheApproached Her. The Nurse Gave the Patient. And.. particularly……
All of a few moments,patients ‘rushed’ to Sr AN R(edited name 9 Feb 2012 7.29pm) B A toask "Give me one". She gives.
But when I went up andpresented my question to her, she said . "No."
I wonder, is this thefirst sign Singapore can’t get tolerance and acceptance with love BetweenDifferent Races.
It’s obvious da nursecares for that race.
?!??
Charge-Complaint: SeniorAssistant Nurse R B A of Purposed-Unfairness.
11.27am
Healthcare AssistantK n
– went to IMH’sfoodcourt to buy a packet of Mee Rebus. As I saw her coming in to the ward fromthe outside with that packet of food. I’m not sure is that supposed to bethough too…
Sr AN R B A gave that food and spoke to patient A. "This is for you" shewhispers. I heard. A: *shocked* *pushing the food a little away fromher*. But in the end, she and her food landed up together at the visitors’area. Lunging away at that hard-to-get food in the hospital.
I saw that, I was like"OMG. Unfairness reveals. You know that patients like the rest are dyingaway with the lowclassed food at Wd 34A … Isn’t the nurses and HCAs beingunfair?" It’s not trying to be unfair. It IS Infairness.
I burst. I followedA, walked, sat and asked her whether I could have a bite. The 10 daysstaying in a ‘C-class’ ward eating ‘C-classed’ food burst me.
Her bowl was full. Shewas very self-..ish. "Bu ke yi, wo bu share shi wu with beah ren de"= "No.. cannot.. I don’t share my food with others one." This issomething I go "Are you sure? -.-" I persist.
Next second, Sr AN R B A strided into the visitors area where there are only me andA sitting. But she only said to me: "Go. Away." I replied:"Did she give you money for the food? Never? Yeah? And Sr AN R B A replied "IT’s My Own Money. I buy for HER. NoT YOU." I replied:"But why, that you buy for her only?!"
Charge-Complaint:Healthcare Attendant K and Senior Assistant Nurse R B A edited name 9 Feb2012 7.29pm) of Unfairness/Indemocracy.
In my mind, I wasthinking, "Bribery? Cos A always sitting at the visitor’s area, andI need her to open the door for me, rest at the visitor’s area is better thanin the pantry! well if she is… ……"
And you know what thenurse did? "Get Off" *PULLED MY SHIRT, PULLED THE CHAIR, UP I GO PUSHSHE WENT. !
"You wanna go in ornot" - Sr AN R B A(edited name 9 Feb 2012 7.29pm)
"WHY? A’ssitting down here and I Must go in?!" - Gen
"Because you’redisturbing her eating" – She talks in a horse’s voice, high pitchedhorse’s voice. - Sr AN R B A(edited name 9 Feb 2012 7.29pm)
"I am NOT! I’m justasking if she could give me some!" - Gen
"No, she’s notgonna give you some, it’s I bought it for her" - Sr AN R B A edited name9 Feb 2012 7.29pm)
"STOP PULLING ANDPUSHING ME!" – Gen
"Go! If not I’mgonna call the crisis ah! To TIE YOU" - Sr AN R B A(edited name 9 Feb2012 7.29pm)
And that’s the end. Thatthreaten. That tying. I don’t want to get tied. Bang. There goes the door by meas I stomped into the pantry.
Charge-Complaint: SeniorAssistant Nurse R B A name edited 9 Feb 2012 7.29pm) of Violence, andThreats. Inappropriate handling of patients!
12.30pm
At lunch.
As I stood to collect mylunch. Sr AN R B A name edited 9 Feb 2012 7.29pm) swept past me andsaid "No One Will Sayang You"
I took that INSULT.
Charge-Complaint: SeniorAssistant Nurse R B A as Nurses, speak forth encouragement andwellness to PATIENTS not Bitching and Words that breaks people down!
Ok fine, I have mybloody food now, So what. I replied back the medicine that she gave me "NoOne Will Sayang You"
And you know what shedid? She SNORTed. "hern! Hahhaha"
?Is that a Bitch orBitching?
I took my food andproceeded to the chair and table.
Irritatingly, she stoodbeside me to make sure I don’t share food with people and that people don’tshare food with me.
And she said after myfood’s half finished – "You are an abandoned child but you don’t feelabandoned at all"
My reply: "Yeah! Idon’t feel abandoned at all!" =D
Sr AN R B A(name edited9 Feb 2012 7.29pm)replies: "Cos you are thick skin plus plus!
My reply: "Yeah!Cos I’m thick skinn + + √ =D =D =D"
Charge-Complaint: SeniorAssistant Nurse R B A name edited 9 Feb 2012 7.29pm), as Nurses,speak forth encouragement and wellness to PATIENTS not Bitching and Words thatbreaks people down!
I hereby Certify thatall these things reported are true By The Vog.
NURSEMANAGER H S K.
19/6/2012 19 June2012 Tuesday 7:50am
Ward34A's Nurse Manager H S K s deep hurtful remarks about a patient's parentsand home that shouldn't be said.
SisterH/Nurse Manager H S K pointed out that at this time "why you haven'twake up and bathe?" and that I should be up and bathing by 7:15am. So Imentioned all the cubicles are taken except for the third cubicle near thetoilet bowl which I said I don't want to bathe in it because I complained thewater hose is spoilt. Very little water comes out. Then she said nobody iscomplaining except for me which I said I've been complaining to the communitymeeting about this every Saturday, She says she gives me FIVE minutes. Ieverybody bathes finish and I don't, she won't let me bathe anymore. I said thewater's too small and I have ezema, so I need full blast water. And if you arenot gonna let me bathe, my ezema will go on worse, so that's not the bestinterest in your heart.
17/8/2012 Friday7:27pm
Justthree days or so ago, Nurse Manager Sister H slapped me with a charge - that Istole. All for me who just reach out to take and consume a WATERMELON withoutasking my nurses' permission. So I am STEALING because I got a watermelonwithout asking? Ms Ho said: "You are, if I would say, STEALING." Icould take a watermelon without asking, anyway, do I have to always ask wheneveryone have seemingly taken their share? And how is it called stealing whenwatermelons are made available for all? Why not make a cage for the watermelonsto prevent "stealing".
2/8/2012 Thursday8:19pm
Iwanna say, the nurses here are T.e.r.r.i.b.l.e. Just 3 weeks ago, C J H,a patient, was wailing very badly because she's complaining that she has nevertaken the new injection that the doctor is changing for her before. She doesn'twant her new injection, the change. Sister Nurse Manager H S K did theT.e.r.r.i.b.l.e thing - heard her cries, came out of her room and told her tostop it. Instead of understanding her, to coax her into quietening down andcomfort/console her, she did a very un-understanding thing - scolding thepatient like a blood-feud. I've witnessed it! NM Sister H was like firmlyscolding her,: "Stop your nonsense. Stop crying now." As a nurse,when you see such a sad thing happening to a patient, and the patient is sodevastatedly visually unhappy already, you should comfort and console thepatient! Instead of demanding her to shut up, as it seems! Sister NM H alsowants to "tie her up and give he a jab la" whenever people are"hard to handle" on several occasions as well.
9 June 2012 9/6/2012 12:22pm 34A's NM Sister H S K and 34B's HCA R's deprivation of good food to patients
Iam eating malay food/diet. I ate finished the meat but I still have a wholerice leftover. So the chinese diet has tomato cut sausages. I was denied of itby Nurse Manager Sister H and Health Care Assistant R. But if there isextra food from the chinese side, why can't I have some extra? Still want tofight about it. Just let a patient eat! Sometimes the chinese food can be nicetoo. Other hospitals I've stayed in even allowed us to CHOOSE the food we wanttoday.:( The extras are the leftovers when EVERYBODY has taken their sharealready.
21/7/2012 Saturday 11pm
Irealised Nurse Manager H S K does not wear her staff card on her neck! ButNurse Manager Sister K D does all the time. Is Sister H tryingto escape patients knowing her full name? Or that she wants to escape fromreality that she's still a care-giver nurse after all. I don't respect that.And I would like to see her wearing her staff card prominently like she shouldin front of her chest soon.
Wed 16/5/2012 16 May 2012
When itwas lunch time, I beckoned Sister H to look at the liquid soap, she said whatis it. I said the soap’s being diluted (with water) she said so what. It isbecause she said until we wash our hands, she would not let us eat. And thatthe soap’s diluted, I told her when they press the soap on my hands, it woulddrip down to my legs when I walk to the sink in washing. And that the soap’snot effective anymore cos it’s diluted. And because of that, she SHOUTED at meto “Go to the sink! Then!” And because of that they call it I was arguing withher. They call this argue, by telling her your diluted handwash doesn’t workand her getting so worked up by my simple telling.
So after my talk with mycase manager. S, which was not even a talk at all, I went to the doctor’sroom, knocked on the door and went in to confront J – have I shouted atyou before? Sister H threatened – if you don’t go out of the room I will presscrisis on my hand and ask people to tie you. For once, for what happened I, foronce wanted to get tied, to MAKE a statement that hey, you are the one thatmake me angry and when I’m angry, you call the crisis to tie me. Soyou have the right to be agitated, I don’t have the right to be? And hey I needthe love and attention, so I will want to get tied to show it to you.
But I didn’t get myself tied.
This is a hospital, not adiscipline council.
Written in the Analyst on PatientInformation Sheet. 30/6/2012 30 June 2012 Saturday 9:05pm
I roughly quote my Nurse Manager Sister H S K 's from myfourth admission ward 34A words "I have 40 over patients here, I can'tfollow each of your individuality, there are rules and regulations thatEVERYONE has to follow." Yes I agree there are rules and regulations thatmight be for us, but if you just see and for easy management, take us as 40patients with similar likes, needs strengths, values and beliefs, we are justlike a jail like colony with a label that you band us together in a 40 patientpack. What I mean is that when I voice out to that Nurse Manager Sister H S K she shouldn't say "Oh, because I have forty over patients here andtherefore..." instead, she should say "I hear you, I will try my bestto help you with your needed individual needs and your 'to-be-strengthened'strengths.
Another example would be that when my case manager writes that Icould listen to the radio in the mornings, Nurse Manager Sister H S K toldme no, all my privileges have been CANCELLED and claims that the radio isSPOILT - which I tried the day before, it was working fine. Radio is essentialto me in a ward of nothing-to-doness and devastating boring mornings for a 21year old.
Wouldn't she know that Ican listen to the radio in the mornings as written by my case manager?(purportedly?) No.
Similar example would be when my case manager even TOLD NurseManager Sister H S K that she brought magazines for me and that she wouldgive me a magazine per every 3/2 days. And later said I have to exchange themagazine one at a time with NM S. H. Before my case manager said the exchange'policy', Nurse Manager Sister H DIDN'T give me a new magazine after 2/3 days.
And thereafter NM S.H was not coming out of her comfort of heroffice much that I have no chance to 'exchange' magazines with her. So that'show she 'works' with me and with each other.
STAFF NURSE M (M-H)
M-H. Her Mistreat to IMHpatients: Staff Nurse of IMH Ward 34B. M-H, "M-H".
I have the right to acceptor refuse medical care or recommended treatment!
When I don't wanna eat mymedicine due to vomiting whenever I eat it, she shouted again "OKAY!Restrain her, two hands and one body, she doesn't want to eat medicine, WE'LLBRING IT TO HER"
I don't want to eatmedicine you have to tie me and force it down my throat?!?
25/6/2012 25 June 2012 Monday 8:17am
34B's Staff Nurse M-H's Vulgarities
M-H told N SN"Fucker, nobody knows the code, now go"
34B's Staff Nurse M-H lack of emphathy to tied patients.
When a woman, T. A. T. got tied up ordered by M-H, she, T. A. T. cried. And M-H SAID: "Let her cry, nothing new" Showingno emphathy to the crying patients being TIED UP!
29/6/2012 29 June 2012 Friday 7:17pm
Staff Nurse of 34B M-H'sunreasonable shoutings.
When I went to the counterto take my book to lend it to C S C, a patient because she asked me to, M-H SHOUTED at me "Out! Put back the book! You are supposed to ask the staffif you want to come into MY room. I HECKCARE how long you stay here". WHA?
I remembered when I wasunder her care in the B-side or A-side, (34A/B) she SHOUTED so loudly at mewhen giving medicine: "SO YOU WANT TO TAKE OR NOT?!" Is this theright way to a patient, you readers decide.
She comes across as aferocious, fearsome, fierce and scary nurse that can bounce her way to thepatients up ON them to tie them up effortlessly because she is very big size.
19/6/2012 19 June 2012 Tuesday 5:15pm
34B's Staff Nurse M-H'smaligning way of talking and shouting in the ward.
M-H, the staff nurse fromB-side came and told me off "Genevieve, what are you doing? Doing funnythings?" And she ORDERED me to sit down. I was just at the food shutterstelling Aunty S(Health Attendant) to take out and heat up my KFC chickenfor my dinner later. M-H said "YOU THINK YOU CAN ESCAPE ME FROM THE OTHERSIDE YOU CAN DO FUNNY THINGS?" Is this the right way to talk, up to youreaders to decide. I was NOT doing any FUNNY things. And the way she orders meto "sit down" is like a military officer, ordering people in thecamp.
19/6/2012 19 June 2012 Tuesday 7:14pm
34B's Staff Nurse M-H's unreasonable speech
She said I have NO RIGHTin this hospital to THINK. I think something must be done to her. Because Ithought the nurses are talking about me when they called my name for medicine!So I think!
Forcing/Threatening? How uncomfortable andthreatened I feel about my stay here!
ASSISTANTNURSE ND
25/6/201225 June 2012 Monday 9:27pm
34A'sAN ND imminent and angry threats
AN ND told L L Q a patient "I wish I could slap you now"and roughly pushed her due to reason: "You release your hand I didn't sayanything, now you release your body". She was tied hand and body. ND said "You bully me!" on top of her lungs. Another patient untied andwent to the toilet, AN ND made alot of noise that the patient might falletc. When I told SN Y O about ND saying the slapping part, shesaid "Huh, so bad ah".
Alsowhen Ag(a patient) slapped me, ND said, "Very good! More! More!"
STAFFNURSE R D C A
27/6/2012Wednesday 8:17pm 34A’s Staff Nurse R D C A ignoring of gentlepatient’s request
I just talked to Staff Nurse R D C A and she ignored me. I asked “Can you check the case notes thatthe doctor write it’s for my face and pimples (calamine lotion) and tell theAssistant Nurse to give the lotion to me?” After saying that, she heard it,there was silence for 5 seconds ie she ignored me totally and continued to doher work. Rude and unspeakable. She did reply my previous questions, only afterI asked a few times, but this question, she ignored me totally like a dumb ass.It’s irritating and very rude.
I understand I have to do approach their staff (THE HOSPITAL's) if I needany assistance but in actual fact, they don't render assistance, if not,immediately --- when I needed Staff Nurse R D C A to help mecheck and confirm my case notes that this calamine lotion is for my face, sheIGNORED me THREE times before I could have a proper explanation. I felt it wassuch an uphill task approaching any of the staff for 'assistance'.
ASSISTANTNURSE K K W
25/7/201225 June 2013 Wednesday 8:51pm
Ward34A's Assistant Nurse K K W's ignorings to L L C's diaper screams
L L C, a patient was SCREAMING "Nurse! Can you help me change mydiapers, it's wet!" "Nurse!!! Can you help me change mydiapers", "Nurse!", "Nurse!! Can you help me change mydiapers! It's wet! NURSE!" Assistant Nurse K K W was there at thecounter doing her clinical charts and she didn't give a care to the screamingL C. L C was shouting so loudly and so repeatedly, the least youcan do is just tell her "hey, wait for a while, I'm coming". No, AN K K W did not bat an eye and as the only one in the dormitory, alone,doing charts. Is the charts or patient's comfort more important? If you can'tmanage doing charts and caring for patients at the same time, then employ morenurses to take care of us! I've seen throngs of nurses in one ward when I wasstaying in Changi General Hospital. Why can't this hospital be the same too! I latersaw that L C's whole bed was soaked in urine, overflowing from thediapers. L C is an immobile patient. So a nurse from this hospital rather let apatient soak in their urine then attend to her. And that nurse is K K W. SN G S attended to her instead.
28/9/2012Friday 6:55pm
AssistantNurse K K W SLAMMED the door at my face, almost slamming my fingers atthe door while I approached it to get my deodorant. I asked her to let me usemy deodorant, but she told me to go away first. I thought she would let me haveit if I do that, but after she slammed the door onto me, she turned around anignored me totally. Being very rude. I swore to myself, I will definitelycomplain about her! Being so picky and calculated about things, even when Ijust started a call, she would accuse me that I've spoken very long on thephone!
1/7/20121 July 2012 8:15pm
T B G's accuse to Ward 34A's Assistant Nurse K K W:
T B G- To K K W "You always push me! Grab my hands and roughlypush me out of the bathroom. You bully me you know. How many times already, notonly the first time, what if I fall down? The bathroom's floor is so wet. Isthat how a nurse is to behave?" Then after that, K K W still want to tieB G up after that.
25/7/201225 July 2012 Wednesday 8:35pm
AssistantNurse K K W's unprofessional throwing of temper
After C J H (a patient) threw the phone aside after talking halfway to hermum, I picked up the phone and told her mum, "she's angry". And AN K K W saw that and pulled the phone's wire. As I hold on to it, shecalled me "stupid". I can't use the phone to call others, I know. Butis it right for a professional nurse to call a patient stupid? That nurse'sfrom the myanmars.
HEALTHATTENDANT D L
18/6/201218 June 2012 Monday 8:23am
34A'sHA D L removing soap from patients while they bathe halfway.
D L the Health Attendant TOOK away my soap when I was bathing halfway. Isaid I need the soap still to wash my ears, she babbled like a duck "nono, you use too much soap!" Have you heard of nurses who takes away yoursoap while you are bathing halfway? More still after I told her I still needthe soap.
28/6/201228 June 2012 Thursday 8:18am
Man-handlingby Health Attendant D L of Ward 34A
HealthAttendant D L MAN-HANDLED me today in the bathroom just now. Sheshoved, PUSHED, hard, jostled me out of the bathroom when I said I want tobathe in the assisted bathroom to just wash my hair because the bathroomcubicle's water us too small to thoroughly rinse my hair. Then she disallowedme and PUSHED me to the door. You can say nicely or if I do not want to go out,let it be! PUSHING me and SHOVING me? Man, I've got man-handled and roughlytreated.
ASSISTANTNURSE Tgsny
27/6/201227 June 2012 Wednesday 8:26pm
AssistantNurse Tgsny's playing with her handphone almost all the time when duty isneeded.
WhenI asked Nurse Tgsny "Can I have my calamine lotion?" She says"I'm alone here". I saw that she was browsing through their IPhonepictures and using an app to adjust the picture's brightness grain, intensityand colour. If she is alone, in the ward, she should see the importance ofoverseeing the patients, moreso alone. Instead of playing handphone pictureswhich I have been seeing that she does this often behind the nurses' counter.
16/7/2012 Monday 6:52pm//5:45pm
Just now around dinner time,Assistant Nurse Tgsny went and USED my bag. The bag of mine contains mychurch magazine, my exercise book with name cards, OXY Cover, my stuff toy anda paper. All of them were scattered at the shelf while Assistant Nurse Tgsny selfishly used my bag for, you know what? Hold her water bottle, pampers andrestrainers. If I never spot her holding my NUS Alumnus bag, she wouldn't havereturned it to me, wouldn't have placed everything back into the bag, with somethings missing though my bag doesn't have my name but she should know the bagbelongs to me! Because my books inside have stated my name! I am shocked!
HEALTHCARE ASSISTANT S T
1/7/20121 July 2012 Saturday 1:25am
Iwoke up. I hear the sound of water dripping, splattering all over the floor. Iwalked to the sound and saw S A M T standing up and peeing onthe floor. Health Attendant S T was beside her and she snapped"What are you doing here? Go back to your bed!" I just heard 'water'dripping on the floor and I was curious that I went to see! Nothing wrong withthat right. And she snapped: "People urine you also want to see?","Don't irritate".
Iam displeased, how/when is this IRRITATING???!!
ASSISTANTNURSE Vnwr
11/8/2012Saturday 8:17pm
Ijust merely ask Assistant Nurse Vnwr to check a basket and a blue boxwhether my Bethamethazone Cliquinol cream is in there because they couldn'tfind it. She told me to check with Staff Nurse D the next morning and shegot frustrated, she pushed and banged the nurse's counter's door and flew openthe blue box, spilling all the UNO cards inside. I got a shock of my life, myheart almost jumped out. I am concern about applying the important cream to myvery sensitive and itchy legs and that's how you treat me? And that's how youbehave as a professional nurse? Giving shock treatment to others? Absolutelystunned.
ASSISTANT/STAFFNURSE P Z N
Nurse P Z N of THE HOSPITAL, My Ward in 2009. From Myanmar. I'm not sure if she'sassistant or staff.
2/8/20122 August 2012 Thursday 11:00am
Thisis the thing that I almost forgot to write down: about Nurse P from Myanmar.She's a bespectacled, short haired woman. In 2009, 28 Apr 2010 Wednesday 1:20pmto be exact. Bathing Time. when I was bathing in the bathroom cubicle, she,wanting to hurry me up, shouted "Get out!" She was alone in the ward.And then, this is what she did: She Very Violently Kicked the cubicle's doorwith all her force and all her might! BANG! I think the lock almost broke!Using her legs to kick the door? WHAT kind of action is that? And I'm surprisedand shocked that she's still working in this ______ hospital. Still terrorisingthe patients here. I'd ask again, What kind of action was that??!
I'lllike to charge her for aggressive behaviour & disrespect to patients. Ihave headache because of her.
30Apr 2010 Friday 8pm
(Aftermedicine time,) Nurses on duty - XM ; L & e unavoidedomnipresent P Z N.
Seeminglythe nurses forgot about my medication - not oral, but the creams to smooth myitchy, hospitalised skin. So I stepped a foot into the nurses' counter tomanually retrieve my long gone medicine from the nonchalant nurses. AndB.O.O.M. "Go away. This is not your office, your office is there *pointsto bed*" scorned P Z N She pushed the door to my foot, grimace forcefullyand SLAMMED the door on my face, going back to her paper work.
Andthen, "P Z N, you cannot do that you know." XM the nurse said. P Z N "She cannot come in what", XM: "I know she cannot comein but you cannot do like that"
P Z N:"silence".
Anothertestimonial of the service inconsistency of the ward nurses. Kudos to theservice orientated, sensitive XM.
STAFFNURSE M W W M
Previous my ward's, currently in Block 6. Advance Diploma Nurse M W W M's visible badward behaviour.
Isat on my chair looking on to Nurse M W W M and she as a advancediploma nurse too! I'm shocked, surprised and see no good in her in my ward. Iremember Two years ago in 2009 when I was bathing in bathroom, she wanted me tocome out of the bathroom immediately in the middle of bathing. As I had justcame in and I had mensus, so I had to bathe a little longer. M W W M shouted:"You come out now immediately! Or else I will tell the doctor that you arementally SICK and you will not go out of the hospital." Really bad? Yes.Really bad.
8/8/20128 August 2012 Wednesday 8:56pm
Today,Advance Diploma Staff Nurse M W W M of Block 6 screamed/shouted atpatient I T "No sit down, No food ok!" (If u don't sit down, uget no food ok). Living in this ward is already terrible enough, coupled bysteely shouts and screaming orders by the nurses makes our day worst! Can't thenurse be gentle at least in speech?!
27Apr 2010 Tues 10:24am my Ward.
It'sthe way they treat us.
It's'outside' time we are not supposed to go into the dormitory but sit outside.
9:30amViolence & Disrespect 1: M W W M Kicked my legs and used violence topush me when I was trying to follow her into the dormitory while she gave G B S, a patient, an injection. She should have not used her bloody legs tokick me or step on my fucking legs & she should have gently told me to stepaside. This is care, compassion and professionalism. Damn it.
Violence2: I spent another hour doing nothing. And my body itches terribly w/o powder10am When M W W M opened the nurses' counter door, I went in with hertoo reach for the hard-to-get always avoided powder. M W W M then SHOVEDmy body out and PUSHED me forcefully, I emphasize again, forcefully. Abarbarian with no respect to me as a bloody patient. Slamming the door RUDELYhard IN MY FACE. When the powder was just there available for patients to use.What a professional nurse like her should have done: NOT ***king PUSH me. Thisis outrageous. TELL me she will give the powder later. Close the door GENTLY.Damn it.
Sidenote: I am not like some mental patient who forced open the door.
Bullying,terrorising.
Disrespect1: I ate lunch. Which was plain, mundane and brain-decaying food. I went in, itwas bathing time. I was expecting my case manager to arrive to bring me for ashelter home interview. I was taking my clothes (which they call 'baju') tobathe. M W W M says "Better make sure she bathe today" -looking at me "I better see you bathe, later you don't go and tell thenurse to let you bathe after they close the door. Tell them left, right,center. And come to think of it, for the later stated rudeness, I'll see I'llsmack the case back at her left, right and center. I, having my clothes withme, waited for the first cubicle to be available for bathing, the first personwent and I waited to get a chance to get a shot at getting the Head & shoulders shampoo which the nurses try their best to keep away from dandruffhaunted person like me. So I waited for yet another patient to go in to theavailable cubicle. The Healthcare Assistant (HA) and Assistant Nurse on dutythis day looked at me and scream around that I did not go into the bathroom tobathe. *thunder* miss nurse M W W M appeared to me, and SHOUTED:"You better go and bathe, if you don't go in and bathe, FOR YOURINFORMATION the doctors will be coming later to interview you for your shelterhome okay. If you are like this, I WILL WRITE IN YOUR REPORT THAT YOU AREMENTALLY SICK. And then, we will put a tag there that says you are NOT FITto go for the interview home."
WHATIS THIS??!!!
30Apr 2010 10:10pm Ward 34A
M W W M 3:00pm steps into the dormitory, *Thunder*. After half an hour ofserving patients some medicine or something, I stumbled or rather the nursedisplayed to me, what might be happening to her, the doctors write... It's thepatient who's aggressive what...... They think we're what. Robots. She washyperventilating to the cleaner Aya - K. And I wonder... So... there's somecock ups in the management and she might be treated as a patient, but please,be professional, do not treat as like a dog or cat. Even a dog or cat getsbetter treatment then we do.
12/8/2012Sunday 9:17pm RED FLAG
Also,in 2009, if not for patient-friend-J L W T, I would have forgotten,Staff Nurse M W W M COSTAPED, yes, using a COStape to COStape this patientcalled K S M's mouth when she was complaining she didn't want to go ECT!She also took pictures of patients tied up and showed it to everyone, beingmore heartless then R B A of Ward 34A. When patient J wantedto un-COStape K S M, M W W M said if J opens, she will tie herup. She also scolded J "fuck off" when she bathed too long andwhen she scolds back, M W W M says "you better watch what you're saying, Iwill remember. If you ever get tied, I will tie you very tight" Wa! Bullyah! Terrible? Wa! Really terrible man!
We are entitled to be treated with dignity in a humane environment that affordsreasonable protection from harm, including:
- Receiving care in a safe setting,
- Being free from physical restraints or seclusion, unless medically requiredin situations where there is substantial risk of imminent half to myself orothers.
- Being provided with appropriate protection, especially for the disabled,elderly or vunerable children.
I am going to spat on these statements because what I've said will show we havenot been treated with dignity in a humaneenvironment.
STAFF NURSE MERCYJERAYANI
29/7/2012 Sunday12:51pm
Staff Nurse MercyJerayani told me again “That’s why you are like this, your parents don’t wantyou.” Telling me that hurts my feelings and eventually this is not what aprofessional staff should say/behave.
NURSE CLINICIAN NARCISSAAQUINO DE LEON
Wed 16 May 2012
On earlier this monthSister Nancy – the Philipino nurse that stayed in Singapore for years took mydeodorant and threw it away. Plus my shampoo. I said you have to pay me backfor the loss! This is a gift from my friend and it doesn’t come easy! Shedemanded that because the can is empty. She shook it and then threw it away.But I said no but you didn’t SPRAY it out to check if it’s really empty. Andbecause of my argument she changed her stance and said yeah, she sprayed ittoo! AFTER I mentioned it to her. So? My not-yet-finished deodorant is to begone just like that? I use it, I know when it is finished or not. I demand herto return me a bottle of deodorant that my good friend Adeline bought me.
28/6/2012 Thursday 10:24am
Staff Nurse Tang Shi Wei gave me the radio in the morning. She said if I fightwith Lim Kim Gek a patient over the radio again, she would take away the radio.
Then I approached NC Nancy (Nurse Clinician Narcissa Aquino De Leon) andexplain that because it’s in the morning I can’t on the radio too loud andbecause Lim Kim Gek wants it loud so that I could share with her. I explain Iwould listen to the radio on earpiece in the morning and let Kim Gek listen inthe afternoon. Sister Nancy then retorted “It’s I set the rules, not you” I dunno why she said that (myexplanation). Does this explanation have anything to do with you’re not settingthe rules here. Did I say that? No link. Then she said “No radio for you now”. I was taken aback. Did I do anything wrongthat makes her have the right to not let me listen to the radio anymore? IMERELY just explain why I don’t share the radio with Kim Gek!
THEN, SN Shi Wei burst in and took the radio away, I didn’t want to give theradio to her and as I place my plastic holder that keeps my earpiece on top ofthe radio in between the lid and the radio CD player firmly tight, she tore the earpiece plastic holder. She couldhave pulled the radio handle, instead she pulled the earpiece plastic holderand in the end tore a big hole in the holder that I can’t keep my earpiece in!She destroyed my plastic holder where I safekeep my beloved earpiece!
Yes I admit I was struggling with her not to take away the radio, but shedoesn’t have some SENSE to pull the radio away BY THE HANDLE, not tearing awayat my beloved plastic holder! Now, I have no plastic holder to hold myearpiece! Because the plastic holder has my name on it to indicate the earpieceis mine. When asked to give me another plastic holder, she says “ask Esther (Assistant Nurse) since she’s theone who gave it to you” and that she doesn’t have it. She’s justdestroying everything la!
And moreover, WHAT did I do that the nurse has to take the radio away from me?WHAT? And you forcefully took it away from me, being VERY VIOLENT! I merelyjust explain to Sister Nancy that I would let Kim Gek listen to the radio inthe afternoon! I didn’t still fight with Kim Gek, I didn’t still still quarrelwith Kim Gek over the radio! She just took away the radio away from me likethat without any reason! O.O. She asked me to ask NC Nancy later for the radio.And when I did, NC Nancy asked me to ASK her back whether I can have the radiocos she’s the one who took it. And then I said SHE is the one who asked me toask YOU! So there was a responsibility DING-DONG. And then Shi Wei (SN)came along and I asked her, before she could say yes or no, Sister Nancy said “Cos I have to respect her decision, so no”. SN Shi Wei didn’t even said yes or no andeven if she did, you as the Nurse Clinician “Set the rules” and havethe final say in this decision! Not Shi Wei?!
I felt I’ve been unfairly dealt with and that they have no reason to take awaythe radio and leaves me with no radio in the devastatingly boring morning.
2/7/2012 Monday 8:31am
Nurse Clinician Narcissa Aquino De Leon did almost the same thing to Tan BengGek as what Kyi Kyi Win AN Nurse did – beckoning her rudely in waving her handsout of the bathroom, when Tan Beng Gek (a patient) got agitated, Staff NurseMarisol Nonod said “Take the restrainers” to StaffNurse Dong Jun Li. She got frustrated that the nurse always threaten to tieher, and told NC Nancy “I stand here I’m blocking the way ah? (whichshe ‘s not) I have choice where to walk!” Then lookwhat NC Nancy’s reaction was – she shouted at Tan Beng Gek – “FINE!”. Ookayy... .... Then when I told NC Nancythat “Kyi Kyi pushed her yesterday” She lookat me with pleading eyes, as if wanting me to drop the case, and said “No la, she didn’t la”
STAFFNURSE MA HIANG MOE MYINT SHARON JOY
21/7/2012Sat 3:07pm
MaHiang Moe Myint or Sharon Joy said this phrase that makes me boiling just now."...no wonder your parents don't want you la..." to say that meansyou're being very unsensitive to my thoughts! I am already very upset that Ican't go home because of my parents, and you still want to taunt me about that.I'm furious! And Hurt!
17/6/201217 June 2012 Sunday 1:01pm
34A'sStaff Nurse Ma Hiang Moe Hyint Sharon Joy and Assistant Nurse Vikneswari'sinitial refusal to clean shit on the floor despite people stepping on it.
Thereis shit on the floor but the nurses on duty - SN Ma Hiang Moe Hyint Sharon Joyand AN Vikneswari refuses to clean it up at first. Subsequently the shit isbeing stepped on by someone. When called to clean it, my cries fell on deafears. Please, they should have some responsibility, we don't have gloves, wepatients can't clean the shit up for you. Witness: Siti Nooryatima (patient)claims she shouted there's shit but noone cleans it up, eventually itsVikneswari AN.
STAFFNURSE DONG JUN LI
31/8/2012Friday 7:30pm
Justnow at dinner time, I came to consume another watermelon, taking it from thelot. THEN, Staff Nurse Dong Jun Li standing from the side GRABBED violently andforcefully my body. "Who gave you permission to take thewatermelons?" I replied: "Do you have to GRAB me like this?" Shesaid: "Ya". Yes, I may admit that it may be wrong to consume"un-permissioned" watermelons, but as a nurse, the nurse should notGRAB me violently and forcefully like that too! Admit it! You can say andadvice nicely, the nurses have Always resort to force to resolve things! Andit's very bad! It hurts us, and traumatises us. Also Staff Nurse Dong Jun Lihad switched off "my" TV when it is not even dinner time yet at5:20pm when the official time for dinner is 5:30pm. Why, just 10 minutes moreof watching my favourite show? That I kept quiet by not writing down about it.But this time, she burst the bubble. My bubble.
ASSISTANTNURSE RAFIDAH BINTE NAZMUL HOQUE
34A'sAssistant Nurse Rafidah Binte Hoque's Ridicule
26/7/201226 July 2012 Thursday 10:50pm
WhenAssistant Nurse Rafidah Binte Nazmul Hoque came on duty at night today and sawme tied, her face lit up and she said "Yes!". She also said "Youcan write a complain letter and send it to HR. You think we care? Wedon't!" So writing a complain letter about her and sending it to HR iswhat I will do, because is it right to lit up your face and say"Yes!" when you see a patient restrained??. Absolutely wrong.
20/8/2012Thursday 9:17am
Istood beside Assistant Nurse Rafidah Nazmul Hoque and by the way looked at whatshe's doing. I did not purposely looked into what she's doing but since I wasbeside ber, it was very obvious.
Underthe Observation/Management of restrained patients, you have to ensure the circulationof blood under the restrains, hourly provision of fluid or PRN etc. And afteryou checked on them, you have to tick that you have checked on them.
Isee AN Rafidah going through the paper then TICK TICK TICKED all the checks forthe have-to-dos but not CHECKING the patients restrained at all! She tick tickand signed that she had ensures everything in quick strokes to finish up thecharts. I have never seen her going up to the patient and REALLY checking onpatient's restrains, whether it's too tight around their hands or too tightaround their waists. I remember Assistant Nurse Rosnah Binte Aziz tied my handsso tighty that it became black and no one checked on that.
So,Charge-Complaint - Nurses blindly trying to finish the checking on restraintschecks that they leave aside the very duty of really checking and caring forpatients tied up instead! Just fulfiling the charts and being so superficial,but not carrying out any tasks at all!
STAFFNURSE LLAGAS GRACE COLOMA
4/8/2012Saturday 5:53pm
AsI walked into the dormitory, I was greeted with a shrill by Staff Nurse LlagasGrace Coloma: "Hey! Why are you bringing these in here? Hey! JunLi (StaffNurse), she's bringing all the magazine and newspapers in"
Onething that I Hate about this ward is Even magazines and newspapers, unreadones, can't be brought into the dormitory to be read? Then what are we gonna dothen? While away our time while you prepare your medicine? Don't be ridiculousla, Grace. "All these people they cannot understand". So don't beridiculous la, Grace, give us some space. S_p_a_c_e.
On the 7/7/2012 Saturday 4:01pm,
SN Jeslin Tan Chun Hua gave an education talk amongstsome patients on Healthy Lifestyle. People need to be active to be healthy.Physical inactivity is dangerous to our health. Contributionto inactivity
*Sitting around in front of television/computer.
*Riding in a car
*Using elevators
Physicalactivity means moving about and using up the body's energy.
Inactivechildren are likely to become inactive adults.
Exercisingrelieve stress, releases tension, boosts energy level and enables you to sleepwell. It prevents anxiety and depression and improves self-image.
However,I remember in my previous admission, I was trying to exercise in anothing-to-do ward. I did karate kicks in the air. And Staff Nurse Llagas Grace Coloma saw that and said "we gonnatie you" if I do that again. What? I was merely just exercising! I willget tied if I do such things! Their reason being that I might fall. Butdancing? If you dance vigorously too, won't you fall too? I dunno. There's aconflict of what the education files black and white and what the nurses areallowing us to do.
HEALTH ATTENDANTANNIE WOO SUET, ASSISTANT NURSE NURHIDAYU, STAFF NURSE MARISOL G. NONOD
4/8/2012 Saturday10.33pm
Nurses in IMH have to be more kinder and more caring towardspatients here in IMH, Because for example if we are disturbed, aggressive orviolent, we get tied up, two, five points, hands, body and legs, and mostimportantly get an anti-psychotic injection - especially Haloperidol.
Injections can makeour eyes roll up, destroy our defence, our ego, and make us vulnerable to anything, even shouts or threats by thenurses.
So when our eyes uncontrollably rollup and we are at our weakest, nurses should be the most understanding of that.Our comfort, our feeling, our restrains. Which I see that from the firstrestrain I have until now, the nurses don/t understand us and are worst off incaring for mentally ill patients in IMH then in other hospitals I have everbeen to and stayed in before.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
There is a new patient: ZZJ. Shecame in, sat down beside me and in front of me eating, she showed signs ofirrelevance when she suddenly said "I really hate them". Which Idon't understand who are the 'they'".
She kicked the dormitory door twiceand got tied hands, body and legs on to the bed at 6pm. Given an injection ofHaloperidol - an anti-psychotic medicine at 7:15pm. Two hours passed and shebegan to cry. Then Staff Nurse Dong Jun Li untied and released her legs only.But when she began to squeeze her hands out of the cuffs and finally untieherself, Staff Nurse Llagas Grace Coloma tied her hand up again. She showedlittle signs of resistance although she was against getting her hands tiedagain.
25 minutes later, she released herhands again. This time I think it was stupid - HealthCare Assistant Selvi Tamiltook the leg restrainers out - with no instruction for that and tied her legsup to the bed. This time, it was a struggle. And Staff Nurse Dianne PaulJimenez Rubia, Health Attendant Annie Woo Suet, Assistant Nurse Esther NgunVang Men, Assistant Nurse Kyi Kyi Win, Staff Nurse Dong Jun Li and Staff NurseGopakumar Sindhu were rounded up to tie the patient! And listen to this: WhatHealth Attendant Annie Woo Suet Heng did was - climb up onto the patient'slegs, knelt and pressed on it, and beckoned the others to tie her up. Which whenshe did, ZZJ became visibly traumatised: saying "Why are you doingthis?".
I'd ask now - was it necessary?If the patient just released her hand, just tied back the hand! Why tie thelegs again when the legs has already been released? And why go to this extentto make sure she's really totally tied by climbing on top of her and doing thetrick?
Did Health Attendant assessed thesituation that the leg is to be tied in the first place?
Now, thereafter, after a few hours at 10pm,Staff Nurse Marisol G. Nonod and Assistant Nurse Nurhidayu came on duty. StaffNurse Marisol said: "Ok, I'd release your hands and legs (because shelater said she pity her because she's a new case and that she thought she mightfeel uncomfortable) but if you don't behave yourself, you go and kick the dooragain and disturn the rest of the patients sleeping, I will surely tie you backagain."
So she removed all her restrainersbut did a very wrong thing - still tying her at her body. Staff Nurse Marisolsaid "If you kick the door again", I really thought she was going tocompletely let her go free, because how are you going to kick the door if yourbody is still tied up on the bed?
So she stood up beside the bed withher body still tied on the bed, trying to untie the "strings"attanched to her body. That's when Staff Nurse Marisol came again and said"I give you chance already but you didn't keep your promise."
So Assistant Nurse Nurhidayu and herproceeded to tie her hands and legs again. Then Z-ZJ protested: "But youdidn't untie all!" Which is true. Normal people when tied, even the body,would get up and try to untie themselves. Because of that, she gets tied uphands and legs again.
This time, ZZJ is not giving in. Shefeels angry and betrayed. She shouts "Why are you pushing me?", asthe nurses are pushing her back to the bed. And she beats Staff Nurse Marisol'shand when she held her. She became irritated and tried to bite her.
Then Staff Nurse Marisol pulled thecrisis alarm and two male AETOS guards, one male nurse, a female nurse from34B, two male Health Attendant and Nurse Manager Sister Ho Soo Kim came andforced ZZJ on the bed. It is controlling the patient as she shouts "Idon't want to be controlled!" which is true. You have no right to'control' us when we don't want to be tied.
With the sight of the blue colouruniformed AETOS guards, she was negatively smittened.
I agree with her when she said:"How can I sleep like this?" If we are not crazy, we'd become crazyin here. "I just want to be free" she said.
A doctor came later and asked her:"Are you hearing any voices?" Which she replied "No, why are youtreating me like an insane person? I'm perfectly sane and normal person!"which I agree as well.
Staff Nurse Marisol told the doctor:"We have given her an injection and she has eaten Activan andpromethazine, but it didn't knock her out" Knock her out? Pause. This iswhat nurses want to do with us? Knock us out? When we're conscious and alert?Instead of counselling and emphatising with us, you want to "knock usout?!".
Anyway, as the doctor left and shewas given another injection, she growled like a lion and whined terribly.
I felt like she was like a guineapig, tied up and all restrained for an experiment.
Because her cry escalated into awail, and she felt maligned, bruised and extremely hurt, and she cried out"Somebody help me? Somebody?", the Assistant Nurse on duty, Nurhidayuwho was doing her charts in front of ZZJ, didn't blink an eye while shecontinued to do her own things. She did not come to the patient, offer somewords of comfort, reassured the patients nor gave consolance.
*Is that the right way to operate asa nurse? When you see someone deep in distress, you as a nurse don't go up tothat person and comfort that patient in need? You don't even give a single careor bat an eyelid when someone cries? At least give her some consolance? No? No!Assistant Nurse Nurhidayu had the "lucky it's not me" look on herface while she looked on.
And the only wordsshe uttered out was: "Sia la", when ZZJ untied herself again.
In short, nurses have not been veryemphatising and helpful to a patient's recovery. Climbing on someone's legs?Knock her out? Looking on like nobody's business? Not offering any words ofconsole of comfort?
Trust me, gettingtied hands and body is very uncomfortable, and you "stay in the positionfor a long time alrd". Moreso legs. And Staff Nurse Marisol G. Nonod is aPhillipino, who had been beaten by her uncle. Is she imposing her Phillipinostandards on us Singaporeans? Nevermind that. To suffice, this service in thishospital is the dungeons - chains and restrainers with nurses ready to tiepatientd anytime. With enough doctors to hear the story from nurses and executeinjections.
ZZJ gave in to the strong effects ofthe latest injection and went into sleep induced state until now. As I end mywrite.
5/8/2012 Saturday/Sunday 12:51am
PS, all the while, ZZJ had not beenwearing her specs. If I don't wear my specs, everything is a blur to me, I'dfeel so deprived and blur! And she's been through it all!
So you see, if a normal and saneperson is sane, they go through this treatment, it would be developing a mentalillness for them! They WOULD become MAD with illness!
STAFF NURSE MARISOL G. NONOD
2/7/2012 Monday 8:31am
Nurse Clinician Narcissa Aquino De Leon did almost the same thingto Tan Beng Gek as what Kyi Kyi Win AN Nurse did – beckoning her rudely inwaving her hands out of the bathroom, when Tan Beng Gek (a patient) gotagitated, Staff Nurse Marisol Nonod said “Take the restrainers” to StaffNurse Dong Jun Li. She got frustrated that the nurse always threaten to tieher, and told NC Nancy “I stand here I’m blocking the way ah? (whichshe ‘s not) I have choice where to walk!”
STAFF NURSE TANG SHI WEI
28/6/2012 Thursday 10:24am
StaffNurse Tang Shi Wei gave me the radio in the morning. She said if I fight withLim Kim Gek a patient over the radio again, she would take away the radio.
Then Iapproached NC Nancy (Nurse Clinician Narcissa Aquino De Leon) and explain thatbecause it’s in the morning I can’t on the radio too loud and because Lim KimGek wants it loud so that I could share with her. I explain I would listen tothe radio on earpiece in the morning and let Kim Gek listen in the afternoon.Sister Nancy then retorted “It’s I set the rules, not you” I dunno why she said that (my explanation).Does this explanation have anything to do with you’re not setting the ruleshere. Did I say that? No link. Then she said “No radio for you now”. I wastaken aback. Did I do anything wrong that makes her have the right to not letme listen to the radio anymore? I MERELY just explain why I don’t share theradio with Kim Gek!
THEN, SNShi Wei burst in and took the radio away, I didn’t want to give the radio toher and as I place my plastic holder that keeps my earpiece on top of the radioin between the lid and the radio CD player firmly tight, she tore the earpiece plastic holder. Shecould have pulled the radio handle, instead she pulled the earpiece plasticholder and in the end tore a big hole in the holder that I can’t keep myearpiece in! She destroyed my plastic holder where I safekeep my belovedearpiece!
Yes Iadmit I was struggling with her not to take away the radio, but she doesn’thave some SENSE to pull the radio away BY THE HANDLE, not tearing away at mybeloved plastic holder! Now, I have no plastic holder to hold my earpiece!Because the plastic holder has my name on it to indicate the earpiece is mine.When asked to give me another plastic holder, she says “ask Esther (AssistantNurse) since she’s the one who gave it to you” and that she doesn’t have it.She’s just destroying everything la!
Andmoreover, WHAT did I do that the nurse has to take the radio away from me?WHAT? And you forcefully took it away from me, being VERY VIOLENT! I merelyjust explain to Sister Nancy that I would let Kim Gek listen to the radio inthe afternoon! I didn’t still fight with Kim Gek, I didn’t still still quarrelwith Kim Gek over the radio! She just took away the radio away from me likethat without any reason! O.O. She asked me to ask NC Nancy later for the radio.And when I did, NC Nancy asked me to ASK her back whether I can have the radiocos she’s the one who took it. And then I said SHE is the one who asked me toask YOU! So there was a responsibility DING-DONG. And then Shi Wei (SN) camealong and I asked her, before she could say yes or no, Sister Nancy said “Cos Ihave to respect her decision, so no”. SN Shi Wei didn’t even said yes or no andeven if she did, you as the Nurse Clinician “Set the rules” and have the finalsay in this decision! Not Shi Wei?!
I feltI’ve been unfairly dealt with and that they have no reason to take away theradio and leaves me with no radio in the devastatingly boring morning.
When patient's eyes roll up, nurses dontunderstand them, shout at them,
- Nurse Tang Shi Wei, wanted to restrain me whenmy eyes roll up. She is a short fused nurse.
- Nurse Tang Shi Wei, wanted to restrain me whenmy eyes roll up. She is a short fused nurse.
STAFF NURSE LOUELLE TRESPICO, NURSE CLINICIAN NARCISSA AQUINO, STAFFNURSE MAHESWARI
Staff Nurse Louelle Trespico, Sister Narcissa Aquinoand later Staff Nurse Maheswari kept shooing me off when im visiting IMH
9 Nov2012, Fri 5:11pm Ward 34A
I just went to the ward topass my friends still in the ward a packet of chips and to try and Say Hi tothem. The staff, Staff Nurse Louelle Trespico, Sister Narcissa Aquino and laterStaff Nurse Maheswari was very unfriendly towards me. Staff Nurse Louelle keptshooing off, "Oi you go home la" then gesturing me out. But i said iJUST WANNA SAY HI to Joanne, my friend! No doubt, i can't go INTO the ward, thevisitor's area, but at least, they didn't even MAKE an effort to call for myfriend, who is a patient in ward 34A now, to come to the glass panel and Icould wave to her. Now i know staying in the ward is a terrible feeling. It isego destructive. And one simple wave of friendly gesture can lift their spiritsand make them happy. And why can't the staff of IMH do that? I am verydisappointed and irritated by them. Moreover I want to do a complain aboutStaff Nurse Ma-H or Maheswari, she was having a stern, strict, unfriendly tonesaying "Louelle, is she discharged? Why is she here?" So ex patientscan't even say a simple hi to their ex patients' friends? What ridiculousservice and absurd attitude! talk to Staff Nurse Louelle, Nurse ClinicianNarcissa and Staff Nurse Maheswari.
Research is alsoundertaken in this hospital and I may be invited to participate in clinicalresearch or clinical trials. I am selected and did not decline to participatein a LYRIKS research for at risk individuals during my stay in IMH in 2009. Iwas given $50 each for drawing blood from me, doing tests on me and the nursemanager and nurses failed to safekeep my $100 in total and it was passed to myuncle - which in turn passed to my mum. I am not happy about it because it's MYmoney, I go through the pains of needles poking me and I didn't intend to passmy money to my mother.
Complain to SingaporeNursing Board.
Apart from spot checks,I am whistle-blowing as part of the service industry's strategy to flush outerrant services.
The core values of nursingis responsibility & stewardship.
I am known to sufferfrom bipolar disorder. It has to be made sure that I am not discriminatedagainst on the basis of my medical condition. Any such discrimination isprohibited by the United Nations Convention on the Rights of Persons withDisabilities, which Singapore has decided to ratify.
I also ask the nurses ofWard 34A to be sensitive to it's own patient, in the light of my medicalcondition.
COMMENDING NURSE MANAGER SISTER KRISHNANDEVAYANI
The following that I'm going to write showsthat I not only write about the shortcomings, and mistreats of nurses, but alsogood points and showcare of nurses too!
1/8/2012 Wednesday 12:27pm
I would like to commend Nurse ManagerSister Krishnan. She has gone the extra mile to lend me a mini transitor radioso that I spend my boring hours listening to interesting pop music on theradio! Kudos to Nurse Manager Sister Krishnan Devayani for the extra-mileservice!
She says "I have nieces and niece, soI'd know what teenagers want and need" I'm comforted! Finally someoneunderstands me!
16/9/2012 Sunday 10:47am
I would like to commend Sister KrishnanDevayani, the 34A/B Nurse Manager. She gave me and another patient Joanne asardine currypuff to eat :) I am very impressed and smitten by her action. Thisshows that she does go the extra mile to provide for the patients. UnlikeSister Ho. She deserves a commendation for these.
I’m truly touched and impressed.
Previously she gave us a LEXUS cheesebiscuit as well. :D
21/9/2012 Friday 10:47am
I am truly amazed, Sister Krishnan, theNurse Manager, while I was at the counter, gave me a TOP Triple Choc chocolatebar. I was pleasantly surprised. She does go the long way to please patientsand make them happy. She understands how we people who stays in here for 5months is not easy. A chocolate bar, one chocolate bar will light things up!And it has!
Iwould like to commend on Nurse Manager Sister Krishnan that the very first timeI've got admitted to IMH at ward 34B, she informed me that I am in a specialteam and a case manager and doctors will be seeing me as well.
4/10/2012 4 October 2012Thursday 4:54pm
With all these happeningto us, it's a no wonder it's adding more stress to our already stressed beingsbeing patients in the mental hospital, being mentally ill. So, even if we don'tdie from mental illness in this mental hospital, we would die of heart attack.
This is a letter ofdemand. To the nurses in IMH, it's doctors and allied healthcare workers, thatincluding case managers. Charging that their recent conduct amounted to act ofnegligence and abuse and I demand that they compensate me. That includes acompensation from IMH itself and that they issue a public apology.
Any punishment or actionimposed must be substantial enough to reinforce the message and should not bejust a mere slap on the wrist under the Hospital and Medical Institutions Act.
I would like theprosecution to agree with me that there is a need to send a strong message toservice provider institutions like IMH that the law will have zero tolerance ifmental patients in their care are treated inappropriately. This includes verbaland non-verbal actions. And physical or non-physical abuses. And that thewelfare of these patients, including their dignity, must be upheld at ALLtimes.
I demand that PrincipalAssistant Nurse Rosnah Binte Aziz, Staff Nurse Maheswari (Ma-H), Staff Nurse MaWin Win Mar, and Assistant Nurse Pao Ze Nam be SACKED.
I am serious in everycomplain I do. http://www.IMHospitalgen.blogspot.com. Like every complain,feedback and compliment even. Who says I don't compliment.
- G
Whatsapp me at 8 3 3 5 0 5 6 4
Emailgemmind***@hotmail.com
And she pushed me like some ragdoll
“You don’t deserve our care" - Win Mar
“Then why am I here”
“Go back la!”
When I went to the counter to ask for pen,
Win Mar replied: “Don’t give here any pen,
Don’t give her any FACE!”
Threatens, Raised Voice, and Bitches.
No comments:
Post a Comment